Fermob Warranty: All Fermob furniture is protected with either a High Protection Treatment or Very High Protection treatment which should be indicated on the product page. The High Protection Treatment offers a 1 year structural limited warranty, and The Very High Protection Treatment offers a 3 year structural limited warranty.  If a Fermob product is found to be defective in that time period and reported with supporting photos, Fermob will, at its sole discretion repair or replace the product.

Guidelines for Very High Protection Treatment (3 year warranty) are listed below:

  • If a defect is documented < one year from the original invoice date, the product will be replaced at no cost to the customer
  • If a defect is documented > 1 year but < 3 years, (applicable for products with the Very High Protection Treatment) Fermob will replace the product for 25% of the original invoice price with the customer paying shipping.

Guidelines for High Protection Treatment (1 year warranty) are listed below:

  • If a defect is documented < one year from the original invoice date, the product will be replaced at no cost to the customer 

Exclusions: This warranty is limited to products being used in the manner in which they were originally intended and will not cover damages resulting from normal wear and tear, misuse, damages in shipping, failure to follow instructions, unauthorized repair or alterations, fire, flood etc. Chairs should be used for sitting only and leaning back on the two back legs is considered hazardous and damages arising from such use are not covered. Tables should be used as designed and not for standing or sitting.

Any damage arising from insufficient care, or from non-compliance with the supplied instructions and advice for receiving, assembling, using, maintaining and storing Fermob furniture; general wear and tear or natural fading of the materials used; corrosion originating from scratches or abrasions that result from general wear and tear, or which cannot be repaired with touch-up paint; the corrosion of parts due to use in a confined or chlorinated environment; any changes in the visual appearance of wood that are directly linked to aging. The corrosion of steel furniture, including stainless steel, as a result of direct use in seafront. Finishes are not warranted for the 3-year period as the life of the product is greatly determined by care as well as the environment it is in.All defects must be resolved with the customer utilizing the customer's original invoice date. Any defects must be reported with supporting photos to cs@BistroFurniture.com.

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