Fermob Furniture: Hassle Free Return Policy

We strive to offer convenient online shopping and accept returns within 45 days of receipt for an exchange or a refund of the purchase price excluding our original shipping and handling costs* and return shipping costs. Whatever the reason, we want to you be happy with your purchase and not be stuck with an item you cannot use or that you do not want.

Some items carry a restocking fee which will be deducted from your refund should you wish to make a return. Once an order has shipped, it cannot be canceled or changed if customer service is not contacted within 12 hours from when then order was placed. If you refuse an order at time of delivery, round-trip shipping costs will be deducted from your refund. For immediate assistance on an order, please contact sydney@bistrofurniture.com.

Eligible items for return:

Items must be returned in their original packaging in unused condition. Soiled/used items will be refused and returned to you at your expense. Returns on all items sold by French Bistro Furniture that are not defective will incur a 15% restocking fee. Refunds are issued in the original payment form and price, less shipping and handling, re-stocking fees, and return shipping charges if customer uses our return shipping account.

The following items are not eligible for returns

* Custom orders including items that are made to order or any item labeled "non-returnable" on the product page
* Items that have been assembled, modified, or used in any way.
* Items that are not in resalable condition.
* Items that are not returned in the original box with sufficient packaging materials to protect that contents.

What If My Order Arrives Damaged or Missing Parts ?
While our products are well packaged to prevent damage during transit, accidents do happen. If you receive a damaged or defective item or the order is missing something, contact us and we will gladly replace the item.

Items Delivered By Small package Carriers
For items damaged in transit and delivered by UPS, FedEx, or USPS, please contact our customer service team within 2 business days of delivery. We will then file a claim on your behalf with the carrier. This process can take up to 10 business days and you must keep all of the original packaging as the carrier may require an inspection in order to honor the claim.

Payment Policy
BistroFurniture.com accepts the following secure payment methods:
  • Visa, Mastercard, American Express and Discover credit and debit cards
  • Paypal
  • Google Checkout
  • Amazon Payments

Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

*purchase price excluding our original shipping and handling costs or 15% restocking fee (whichever is greater).

Credit and debit card payments will appear on your statement as ClickToShop LLC.

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